Refund policy
Our Fair & Fabulous Refund & Exchange Policy
Thank you for supporting New MentaliTEES LLC!
We're honored that you've chosen to wear messages of faith, confidence, abundance, positive thinking, and personal transformation. Every purchase helps us continue our mission of inspiring people to renew their minds, embrace their purpose, and think bigger about what's possible.
Because many of our products are made especially for you after your order is placed, all sales are final, and we do not offer refunds.
However, your happiness is important to us! If your item doesn't fit quite right or you'd prefer a different size or color, we're happy to offer exchanges within 7 days of delivery, provided the item meets our exchange requirements below.
Exchange Policy
You have 7 days from the date your order is delivered to request an exchange.
To be eligible for an exchange, your item must be:
- Unworn and unused
- In its original condition
- Free of stains, odors, pet hair, or damage
- Returned with original tags (if applicable)
- Accompanied by proof of purchase or order confirmation
To begin an exchange, simply contact us at:
Once your request is approved, we'll provide instructions for returning your item.
Return Mailing Address
New MentaliTEES LLC
540 N Dearborn Unit 101152
Chicago, IL 60610
Please note that items returned without prior exchange approval cannot be accepted.
Damaged, Defective, or Incorrect Orders
We carefully prepare every order, but occasionally mistakes happen.
Please inspect your package as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos showing the damage, defect, or incorrect item received
We'll review the situation and work with you to make it right.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale or clearance items
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without prior exchange authorization
For health and hygiene reasons, certain products may not qualify for exchange once opened or used.
If you're unsure whether your item qualifies, please contact us before returning it.
Exchange Process
Once we receive and inspect your returned item, we'll notify you regarding the status of your exchange.
If approved, we'll process and ship your replacement item as quickly as possible.
Because many of our products are made to order, replacement processing times may vary based on product availability.
Questions? We're Here for You!
If you have questions about your order, exchange eligibility, or this policy, we'd love to help.
Email: ThinkNew@newmentalitees.com
New MentaliTEES LLC
540 N Dearborn Unit 101152
Chicago, IL 60610
Thank you for being part of the New MentaliTEES community! We appreciate your support and are grateful for the opportunity to encourage faith, positivity, confidence, and abundance through every product we create. Keep thinking new, believing big, and walking boldly in your purpose!